shipping

 

FLAT RATE LOCAL DELIVERY $5.00 | FREE LOCAL DELIVERY FOR ORDERS OVER $50.00

INTERNATIONAL ORDERS: PLEASE EMAIL FOR SHIPPING QUOTE

(ALL PRODUCT AND SHIPPING PRICES ARE IN SINGAPORE DOLLARS.)

 

How are orders delivered?
Orders will be sent by Singapore Post registered mail or via our delivery service, depending on the products ordered.

How much will delivery in Singapore cost?
For deliveries within Singapore, there will be a flat fee of S$5.00 per order. Delivery is offered free for orders above S$50.

Do you ship outside Singapore? How much would shipping cost?
We welcome international orders. As our products vary considerably in weight and size, and shipping costs also vary depending on location, simply drop us an email with details of your order and we will provide you with a shipping quote.

When will my goods be dispatched?
For delivery within Singapore, we will endeavour to dispatch orders within 2 – 4 days of receiving the order. However if this cannot be done, we will email you as to why there may be a delay on your order. You will also receive an e-mail from us to confirm your order and, if applicable, to arrange a convenient time for delivery. If your order is being sent via post, we will email to advise you once your order has been dispatched.

What happens if my order is out of stock?
Our system is set up to detect and automatically remove items which are out of stock from the online store. However, if a situation arises where you have made a purchase online and we do not have the stock, we will email you to explain the situation, and give you the option to change or cancel your order and be refunded.

My order has not arrived – what should I do?
If you have received your dispatch e-mail, and your order has not arrived within 5-14 days (depending on your destination), please contact us and we will investigate for you.

What is your policy on returns?
We do our utmost to ensure that the quality and workmanship of the products we sell is of a high standard. However, if for any reason you are not entirely satisifed with your order, please inform us. You will have the option to return the item unused within 14 days at your own cost and we will then process a refund of the order value.